If your ketubah contains errors that were not in the final approved proofs you may request a complete replacement sent to you at no additional cost.
We offer a limited money back guarantee. Our return policy lasts 14 calendar days from the date you receive your ketubah.
To be eligible for a return, your ketubah must be sent back to us in the original packaging.
To complete your return, we also require a copy of your receipt or proof of purchase.
All refunds are subject to a return fee of 100 NIS or 5% of the purchase price (whichever is lower).
Once your return arrives to us, we will notify you that your refund will be processed, and a credit will be applied to your original method of payment.
Exchanges are applicable to items if they are defective or damaged.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. If your item is lost in the mail or does not arrive your refund will not be processed.